Before you enquire please consider the following:

Vehicle size:

Please be aware that this service is provided by a national pallet distribution network and depending on your location and what vehicles each depot has, means that we cannot say what type of vehicle will be used. Therefore, any knowledge of unsuitable sized vehicles needs to be stated at the outset. N.B. Access restrictions include: Low bridges en route; narrow lanes; any roads/lanes saying ‘unsuitable for heavy goods vehicles’ etc.

Property & Access Restrictions:

In addition to the vehicle size, any access restrictions to the property must also be checked and discussed at the time of ordering. These include:

• Is there a private driveway? Is the entrance suitable for heavy goods vehicles? Is there room to turn around? Is the driveway on a slope?
• Would the main road be blocked by the driver having to park at the roadside? Would this have to be unloaded from the roadside? If so, would it be possible for the driver to unload the pallet and bring onto the property with a small hand pully truck? If there is a raised kerb edging, then the answer to this is No!
• Are there any manhole covers which may not be avoided?
• Any other points to be noted?

N.B. Once goods leave our premises they are out of our hands, therefore as much information as possible with regards to the delivery must be given at the time of order.